NEW ZEALAND ORDERS
Vance Vivian has a flat rate delivery fee of $10 nationwide. We also offer a free in store pick up service for online orders from our Wellington store.
Merchandise accompanied by your original sales receipt may be returned for any reason within 5 days of purchase for an exchange or store credit or a full refund in the same form as the original payment for online purchases only. The merchandise must be unworn and in its original condition (with all original tags attached). Worn, damaged (including in transit back to store) or altered merchandise may not be exchanged, returned or refunded. All underwear unless faulty may not be exchanged, returned or refunded. If the merchandise (including underwear) is faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy. We highly recommend you track your order, as we cannot be responsible for items that go missing in the post.
We cannot refund courier or postage costs.